What Is the Unfulfilled Orders Report
The Shopify Unfulfilled Orders Report lists active orders that have not yet been fulfilled for the period you select. Cancelled orders are excluded, giving your team a focused list of orders that still need operational attention.
In Data Export, the premade report brings order references, products, fulfillment status and shipping details into one export. Use it to review pending work before dispatch, check delivery information and give customer support a shared reference. An order may appear on multiple product rows, so use distinct Order Name values when counting orders.
Report Overview
- Report period
- Choose a date range when generating the report; include earlier periods when checking your backlog.
- Data included
- 15 fields covering dates, orders, products, fulfillment status, recipient details, Net Quantity and Shipping.
- Best for
- Daily fulfillment reviews, delivery-detail checks and coordination between operations and support.
- Export formats
- Excel, CSV, TXT and PDF.
- Automation
- Schedule email delivery daily, weekly or monthly, or send to Google Sheets, Google Drive or FTP.
What Can You Learn from Unfulfilled Orders
1. Which orders need a closer review
Use Order Name, Date and Fulfillment Status to identify records that need follow-up. Confirm the date basis before deciding how long an order has been waiting.
Example: Hypothetical: An order dated last week still appears in today’s export.
What you can do: Open the order in Shopify and check what is preventing fulfillment.
2. Which products recur in pending work
Product Name helps you spot items appearing across several unfulfilled orders. Repeated appearances are a reason to investigate; they do not establish a stock shortage.
Example: Hypothetical: The same desk lamp appears on several pending orders.
What you can do: Ask the fulfillment team whether stock, packing or another issue is holding up those orders.
3. Which delivery details need attention
Review address lines, postal codes and contact details together. Missing information can prompt a check, although not every address requires a second line or phone number.
Example: Hypothetical: A customer’s apartment address has no unit number.
What you can do: Confirm the delivery details before preparing the shipment.
What Should You Check First in This Report
Start with the records and definitions that affect the next dispatch review.
- Date range and coverage Include older dates so earlier unfulfilled orders are not missed by a narrow reporting window.
- Order references and status Count distinct Order Name values and review Fulfillment Status before assigning work.
- Quantities Check Net Quantity against the order’s fulfillment details before using it as a pick quantity.
- Delivery information Review recipient and address fields for details that need confirmation.
When Should You Use This Report
| When to Use It | How It Helps |
|---|---|
| Reviewing the unfulfilled order backlog | Review active unfulfilled orders without cancelled orders in the list. |
| Preparing orders for dispatch review | Use order references, products and delivery details to organize an order review. |
| Responding to an unfulfilled order query | Find the order reference and reported fulfillment status before checking the order. |
| Coordinating pending orders by destination | Group pending records by city, state or country to coordinate work. |
How to Create This Report in Data Export
Start with the premade Unfulfilled Orders report and adapt the output to your team’s review.
- Open the premade report In Data Export, find and open Unfulfilled Orders.
- Set the reporting period Choose a date range that covers the orders you want to review, including older pending orders where needed.
- Review the output Check the supplied columns and status selection. Adjust available filters or sort by Date, Product Name or destination as needed.
- Save and export Save the report and download it in Excel, CSV, TXT or PDF.
- Schedule delivery Set a daily, weekly or monthly email schedule, or use a supported destination such as Google Sheets, Google Drive or FTP.
Make the Most of This Report
Use these checks to keep the export useful for daily fulfillment work.
01 / COVERAGE
Include older orders: A report limited to recent dates may leave earlier pending orders outside the selected period.
02 / COUNTING
Count unique orders: Several product rows can belong to one order. Deduplicate Order Name when measuring the backlog.
03 / FRESHNESS
Regenerate before dispatch: An exported file reflects the report when generated. Check the latest order details before acting.
04 / ACCESS
Limit recipient details: Share address and phone columns only with people who need them for the task.
Frequently Asked Questions
Does this report include cancelled orders
No. Cancelled orders are excluded so the report focuses on active orders that have not yet been fulfilled.
Why can the same order appear more than once
An order can contain several products and appear on multiple rows. Count distinct Order Name values rather than rows when reporting the number of orders.
Does Net Quantity show exactly how many units remain to fulfill
Check the Net Quantity field definition and the order’s fulfillment details before using it for picking. A net quantity should not automatically be treated as the remaining fulfillment quantity.
Can I export and schedule this report
Yes. Export to Excel, CSV, TXT or PDF, and schedule email delivery daily, weekly or monthly. You can also send the report to Google Sheets, Google Drive or FTP.
How can I avoid missing older unfulfilled orders
Choose a range that includes earlier orders, rather than only the current day or week. Confirm which date the report filters and review the selected range when saving a schedule.
